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We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Auxoliev FSA-Approved Neck Massager combines modern electrical massage technology with an ergonomic, user‑friendly design. Its U-shaped silhouette follows the neck’s natural curve, delivering a focused, soothing experience across the neck and upper shoulder region. The device is designed for daily routines, whether you’re at a desk, on the move, or winding down after activity.
Heat therapy and adjustable intensity offer a customizable sensation that can help you relax tense muscles and enhance a sense of warmth. Three temperature levels provide options to suit different preferences and environments, from a quick mid‑day refresh to a more enduring session at home or in the office. The heat feature works in harmony with the massage to create a comfortable, immersive experience that feels like a gentle, targeted ritual.
Variety and depth with 10 modes and 50 intensities let you tailor your massage to your needs. Whether you want a lighter, soothing rhythm or a deeper, more persistent sensation, the device supports a wide spectrum of settings. The combination of EMS and TENS technology allows for versatile stimulation that engages multiple tissue depths and areas around the neck and shoulders.
Portability and convenience include a cordless design and a compact form, making it easy to use at home, in the office, or while traveling. A lightweight build means you can slip it into a bag for a commute or gym session, and the wireless operation eliminates cord clutter for flexible positioning during use. The product is compatible with everyday life, from quick breaks during work to longer sessions at home.
Budget-friendly and accessible through FSA/HSA eligibility, this neck massager can be considered a practical addition to a wellness routine. It’s designed to be simple to use, with clear controls and a comfortable fit that works with the neck’s contours. While results may vary, many users appreciate the combination of heat, subtle vibration, and customizing options as a potential way to complement relaxation and routine neck care.
For best results, start with lower intensity and shorter sessions to gauge comfort, then adjust as needed. The device is designed to support convenience and personal comfort, not to replace professional medical advice.
Q: Is the Auxoliev neck massager safe to use daily?
A: Yes, it is designed for regular use with adjustable modes and heat; begin at low intensity and follow the recommended session length.
Q: What makes Auxoliev different from other neck massagers?
A: It combines EMS and TENS technology with a contoured, cordless design, 10 modes, 50 intensities, and heat for flexible at-home, office, or travel use.
Thank you for shopping with Ariavit.
We proudly provide fast, reliable, and completely free delivery across Canada.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all Canada-based purchases.
We currently ship exclusively within Canada, including all provinces and territories.
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
We work with trusted Canadian courier partners, including Canada Post, UPS, Purolator, and FedEx.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| Major Cities & Provinces | 3–6 business days | Total delivery timeframe including processing + transit |
| Remote Areas & Northern Regions | 6–12 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–12 business days | Weather events, strikes, or courier delays |
While most parcels arrive promptly, Ariavit cannot guarantee exact delivery dates due to courier or weather-related factors.
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 ariavit.ca@gmail.com
Delivery delays may occur due to:
If your parcel has not arrived within 12 business days after dispatch, please contact our customer support team.
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 ariavit.ca@gmail.com
Please include:
We will resolve the issue as quickly as possible.
Ariavit – Customer Service
📍 484 Church St., STE 004, Toronto, ON M4Y 2C7, Canada
✉️ ariavit.ca@gmail.com
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.
Returns sent without prior approval will not be accepted.
Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States
Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.
Returns sent without prior approval will not be accepted.
Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States
Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.
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