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We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet a wellness companion designed for broad, comforting warmth across the back, shoulders, and neck. HealthyLine pairs certified jade and tourmaline stones with far infrared technology to deliver a gentle, enveloping heat session. The result is a sensory experience that blends soothing warmth with the natural appeal of gemstones, making it a thoughtful addition to your self-care routine.
Built for lasting value, this mat features a firm, weighted design that stays in place for consistent contact. The generous surface spans 72 inches by 24 inches, giving you ample space to stretch out or target specific areas. A durable, heat‑resistant medical mesh layer and a robust controller enable precise temperature and timer settings, memory function, and auto shut-off for safety and reliability. When you’re done, the mat folds easily for storage or travel, so you can enjoy consistent warmth at home, in the office, or on the go.
Who might enjoy this mat? If you value a wide, immersive surface for back, neck, and shoulder warmth and you appreciate a premium build with US-based support, this model may fit your routine. It is designed to support a flexible wellness schedule, offering a convenient way to incorporate warmth therapy into daily life.
Designed to be flexible and portable, the mat folds for easy storage and travel. It comes with a warranty program that reflects the premium materials and ongoing service you can expect from a USA-based team. While individual results can vary, many users find that a consistent routine enhances everyday comfort and mood. Keep the surface clean with a gentle wipe-down, and follow the temperature and timer recommendations to preserve performance over time.
In short, HealthyLine combines natural stones, deep warmth, and reliable safety features to offer a thoughtful option for those seeking a high-quality heating experience. Consider it as a supportive addition to your routine, rather than a guaranteed outcome, and choose the approach that best fits your needs and lifestyle.
Q: What makes the HealthyLine FIR heating pad different?
A: It combines jade and tourmaline stones with far infrared heat for deep warmth and a sturdy, safety-focused design.
Q: Is this suitable for travel or home use?
A: Yes. The mat folds for storage or travel and includes a control panel with auto shut-off for convenience and safety.
Thank you for shopping with Ariavit.
We proudly provide fast, reliable, and completely free delivery across Canada.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all Canada-based purchases.
We currently ship exclusively within Canada, including all provinces and territories.
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
We work with trusted Canadian courier partners, including Canada Post, UPS, Purolator, and FedEx.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| Major Cities & Provinces | 3–6 business days | Total delivery timeframe including processing + transit |
| Remote Areas & Northern Regions | 6–12 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–12 business days | Weather events, strikes, or courier delays |
While most parcels arrive promptly, Ariavit cannot guarantee exact delivery dates due to courier or weather-related factors.
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 ariavit.ca@gmail.com
Delivery delays may occur due to:
If your parcel has not arrived within 12 business days after dispatch, please contact our customer support team.
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 ariavit.ca@gmail.com
Please include:
We will resolve the issue as quickly as possible.
Ariavit – Customer Service
📍 484 Church St., STE 004, Toronto, ON M4Y 2C7, Canada
✉️ ariavit.ca@gmail.com
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.
Returns sent without prior approval will not be accepted.
Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States
Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.
Returns sent without prior approval will not be accepted.
Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States
Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.
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