Koonie 2.5lb Weighted Heating Pad for Neck, Shoulders & Back | 5 Heat Settings & 4 Timers

1. Overview

Thank you for shopping with Ariavit.
We proudly provide fast, reliable, and completely free delivery across Canada.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all Canada-based purchases.

2. Shipping Coverage

We currently ship exclusively within Canada, including all provinces and territories.

• Ontario
• British Columbia
• Alberta
• Quebec
• And all other Canadian provinces & territories

Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.

3. Free Canada Shipping

All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.

4. Processing Time

Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.

You will receive:

• an Order Confirmation Email once your purchase is placed
• a Shipping Confirmation Email with tracking details after dispatch

During peak seasons (holidays, promotions), processing may extend up to 5 business days.

5. Estimated Delivery Times

We work with trusted Canadian courier partners, including Canada Post, UPS, Purolator, and FedEx.

While most parcels arrive promptly, Ariavit cannot guarantee exact delivery dates due to courier or weather-related factors.

6. Tracking Your Order

Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.

If you have not received tracking details within 5 business days, please contact us:
📧 ariavit.ca@gmail.com

7. Delays and Delivery Issues

Delivery delays may occur due to:

• severe weather
• courier network disruptions
• seasonal congestion

If your parcel has not arrived within 12 business days after dispatch, please contact our customer support team.

8. Incorrect Addresses or Failed Deliveries

Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.

If a package is returned to our warehouse, we will contact you to arrange redelivery.

9. Damaged or Missing Packages

If your parcel arrives damaged or items are missing, please notify us within 48 hours:

📧 ariavit.ca@gmail.com

Please include:

• your order number
• a description of the issue
• photos (if applicable)

We will resolve the issue as quickly as possible.

10. Contact Us

Ariavit – Customer Service
📍 484 Church St., STE 004, Toronto, ON M4Y 2C7, Canada
✉️ ariavit.ca@gmail.com

Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.

Eligibility

To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.

We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.

Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.

How to Start a Return

To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.

Returns sent without prior approval will not be accepted.

Return Address (Warehouse – Product Returns Only)

Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States

Company Location (Not a Return Address)

Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Opened or unsealed supplement products
• Items damaged by customer use or mishandling
• Perishable or food items
• Custom or personalised goods
• Gift cards
• Hazardous or flammable materials
• Sale or clearance items

Exchanges

For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.

Canadian Consumer Notice

If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.

Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.

Eligibility

To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.

We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.

Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.

How to Start a Return

To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.

Returns sent without prior approval will not be accepted.

Return Address (Warehouse – Product Returns Only)

Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States

Company Location (Not a Return Address)

Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Opened or unsealed supplement products
• Items damaged by customer use or mishandling
• Perishable or food items
• Custom or personalised goods
• Gift cards
• Hazardous or flammable materials
• Sale or clearance items

Exchanges

For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.

Canadian Consumer Notice

If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.