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We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
TenderGentle Four Percent Lidocaine Patches provide targeted comfort for muscle and joint discomfort across the back, shoulders, and neck. The patches are slim, flexible, and designed to blend with your day rather than demand attention.
The practical design pairs a generous patch size with a straightforward wear experience. The 3.9 by 5.5 inch patch covers a sizable area while staying discreet under clothing, helping you move through your day with fewer interruptions.
Imagine finishing a long workday or finishing a workout with less stiffness and more range of motion in the upper body. The patch remains flexible as you move, bending with skin and clothing for a low profile experience.
Many users appreciate how easy it is to apply before a commute or a long drive, and how the patch holds its position when reaching, bending, or driving. The design aims to support comfort during daily routines without drawing attention.
Each patch measures 3.9 x 5.5 inches, providing broad coverage while remaining thin. The box contains 30 patches for ongoing use and travel convenience. Packaging keeps patches clean and ready for quick application.
Designed for everyday wear, these patches offer a flexible, discreet option for those seeking an at home or on the go solution to muscle and joint discomfort. Consider them as a potential addition to your routine for targeted relief when you need it most.
Q: What is contained in TenderGentle Four Percent Lidocaine Patches?
A: Each patch contains 4% lidocaine to target local muscle and joint discomfort; easy to apply for day-long wear.
Q: How should I use TenderGentle patches for best results?
A: Apply to clean, dry skin; wear as directed; suitable for back, shoulder, or neck areas; remove if irritation occurs.
Thank you for shopping with Ariavit.
We proudly provide fast, reliable, and completely free delivery across Canada.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all Canada-based purchases.
We currently ship exclusively within Canada, including all provinces and territories.
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
We work with trusted Canadian courier partners, including Canada Post, UPS, Purolator, and FedEx.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| Major Cities & Provinces | 3–6 business days | Total delivery timeframe including processing + transit |
| Remote Areas & Northern Regions | 6–12 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–12 business days | Weather events, strikes, or courier delays |
While most parcels arrive promptly, Ariavit cannot guarantee exact delivery dates due to courier or weather-related factors.
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 ariavit.ca@gmail.com
Delivery delays may occur due to:
If your parcel has not arrived within 12 business days after dispatch, please contact our customer support team.
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 ariavit.ca@gmail.com
Please include:
We will resolve the issue as quickly as possible.
Ariavit – Customer Service
📍 484 Church St., STE 004, Toronto, ON M4Y 2C7, Canada
✉️ ariavit.ca@gmail.com
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.
Returns sent without prior approval will not be accepted.
Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States
Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at ariavit.ca@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at ariavit.ca@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA) and detailed return instructions.
Returns sent without prior approval will not be accepted.
Ariavit – Returns Department
2601 East 28th Street, STE 309
Signal Hill, California
United States
Ariavit – Company Office
484 Church St., STE 004,
Toronto, ON M4Y 2C7,
Canada
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered within Canada, return eligibility remains subject to the conditions above. Items must remain unused, unopened, and in their original packaging with the safety seal intact.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at ariavit.ca@gmail.com.
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